SMU Athletics

GENERAL INFORMATION

• Appointments are staggered over several days and based on priority points. When your window opens you may select seats at that time, or any time until the selection process closes.
• You will receive multiple emails reminding you of your selection day/time, including a reminder on the day of your selection. An additional reminder will be sent if you do not log in.
• During your selection window you are able to see available seats (green dots), select them, and add to your cart. If you upgrade to a higher priced selection, you will have a balance due upon check out. This must be paid to secure the newly selected seats.
• There is no limit to how much time you can spend looking around at open seats. The timer starts (20 minutes) once you select a seat. New customers will be added to the system every few minutes and therefore available seats may be purchased by other fans. 
• You are strongly encouraged to log in to the system prior to the stated seat selection time to view options and familiarize yourself with the process. You will be notified via email once the site is live and available to view.

 

SELECTION INFORMATION

• The max number of seats you can purchase is eight. You are able to move and change your seat locations, however, the system is not set up to process refunds so you will not be able to exit the system with a negative balance. If you have any questions, please contact the ticket sales office at tickets@smu.edu or (214) 768-7263.
• The system will not allow stranded single seats to be left when selecting new seats. This is a strict non-negotiable policy. To avoid stranding a single seat, you have the option to purchase the additional seat or select seats elsewhere in the venue.
• Group seating/sitting with friends: fans wishing to select seats with friends must coordinate their selection with the appointment time of the lowest ranked person within the group. At that designated time, each account holder may log in to the system and choose seats together.
• Please note: it is not possible to partially check out of the system. Seats are secured once the entire process, including any relevant payments, are complete through the online system.
• Once selections are complete, you are unable to alter your seat selection. Please contact the ticket office at (214) 768-4263 if you wish to further adjust your seating location.
• Selection times are based on Mustang Club ranking.

 

MISSED APPOINTMENT TIMES

• If you miss your appointment time by more than 30 minutes, or fail to complete a started order, an email from the system will be sent to you as a reminder.
• 2025 Football Season: You will have access to the seat selection/upgrade process from the start of your time slot until the end of selection.
• 2025-26 Men's Basketball Season: You will have access to the seat selection/upgrade process from the start of your time slot until the end of selection.

 

AMERICANS WITH DISABILITIES ACT (ADA) SEATING

• ADA Customers will be able to select accessible seating online through this process. If you have any questions, please contact the ticket sales office at tickets@smu.edu or (214) 768-7263.

 
 

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STEP BY STEP INSTRUCTIONS

STEP 1

• Log in to your SMU Athletics ticket account.
• This can also be found by visiting smumustangs.com, selecting “tickets” in the navigation bar, and then “my account”
• Having trouble? Either click on the the forgot password link or select the send code link.

STEP 2

• Once on your “My Account” page, you should see a box labeled “Selection Process.” Click on Upgrade Opportunities to launch the new online seat selection/upgrade system.

STEP 3

• Watch the instructional video to familiarize yourself with the system. You will learn how to browse the stadium, select seats, and check out with your selections.
• This may be done in advance of your appointment time, to better save time once your window is open.

STEP 4

• Once you watch the tutorial video, hit the “select” arrow on the page to advance.
• You will notice an interactive map with green and red sections. Within each sections are green and red dots. Green means there is availability and the seat is able to be selected. Red means unable to select.
• If you need ADA seating options, please call the ticket office at 214-SMU-GAME for available options.

 

STEP 5

• Review your selections/cart and confirm. Note: you may need to remove the check mark next to your old seats if you selected new ones.
• Once you are done, you will finalize your selections and work through confirmation screens.
• On the final screen, you will select “confirm seats”

STEP 6

• Payment
  • If you do not have a balance due, you will not have to pay anything, but still must select “place your order” to complete the process.
  • If you selected/upgraded seats from what you entered the process with, you will have a balance due. You must “place your order” and enter payment information to complete and finalize the transaction.

YOU'RE ALL SET!

• Once check out is complete, an order confirmation screen will appear. You will receive an email confirmation of your selection