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Flex Pass Instructions

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Redeeming Flex Pass Tickets is now easier and more convenient than ever. Here is the step-by-step guide for redeeming the vouchers online via desktop or through the SMU Athletics app. 

  • Step 1: Log in to your SMU Athletics account via SMUMustangs.com or the SMU Athletics App.
    • On the App: Tap “Tickets” > “Manage Tickets” > log in. Then select “Exchange Tickets” and log in again if prompted.
    • On Desktop: Click “Exchange” from your ticket dashboard.
  • Step 3: Select “Volleyball Flex Pass” or “Women's Flex Pass”
  • Step 4: Choose the vouchers you want to redeem and click “Next.”
  • Step 5: Select the SMU Volleyball match or SMU Women's Basketball game you want to attend.
  • Step 6: Choose your seats: Use the Pick Your Own Seat Map, or Search by Price to find the best available options. Women's Basketball is GA seating. 
  • Step 7: Once seats are selected (they’ll show a checkmark), click “Add to Cart.”
  • Step 8: Choose your Delivery Method, review your selections, and click “Next.”
  • Step 9: Click “Yes, Submit Exchange.”
  • Step 10: Your tickets will be sent via mobile delivery, and you'll receive a confirmation email

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